Privacy policy

We at Hind Metal Industries (operating as "VIP Cutlery", "we", "us") value your concerns about online privacy and security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. Please read the following to learn more about our Privacy Policy.

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our website www.vipcutlery.com. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our website.

What Personal Information Does VIP Cutlery Collect?

On the website of VIP Cutlery, you can engage in many activities without providing any personal information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

However, when you order products as a VIP Cutlery customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as details about your purchases and details about your interactions with us.

How Your Personal Information Is Used

VIP Cutlery collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.

VIP Cutlery may use this information to:

  1. Process your financial transactions and to service your order

  2. Respond to your service requests, queries and concerns

  3. Send you information about products or services

  4. Administer your account (if you choose to create one)

  5. Keep you informed about special offers, promotions, discount codes, first-time purchase offers and new launches

  6. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service

  7. Improve your experience of interaction with VIP Cutlery, including targeting our services and offerings to you

In certain situations, VIP Cutlery may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on VIP Cutlery), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Updating Your Personal Information

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. If you create an account, this may be accomplished by clicking on the link, "My Account", where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable time.

Please note that we do not store your credit/debit card information in your personal profile.

Information Sharing With Service Providers

VIP Cutlery uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.

We also share Personal Information with certain companies that perform services on our behalf, including:

  • Courier partners (such as Delhivery) for order delivery

  • Payment gateway providers for secure transactions

  • Email and SMS service providers for order notifications

We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for VIP Cutlery. We do not sell or otherwise provide Personal Information to other companies for marketing of their own products or services.

Data Retention

We will retain your information for as long as your account is active (if applicable), your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services, contact us at helpdesk@vipcutlery.com.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Order information is typically retained for 7 years for tax and accounting purposes.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Unsubscribe

You may opt out of receiving VIP Cutlery's email updates and newsletters by clicking on the "Unsubscribe" link in any promotional email. The choice to opt out of such communications is also generally available when you create an account.

VIP Cutlery will still contact you when there are changes to the Terms of Service. In addition, we will still send you service-related announcements including, but not limited to, order confirmations, shipping notifications, delivery updates, and emails automatically triggered by actions you took on the site. Generally, you may not opt-out of these communications, which are not promotional in nature.

Contact Us

If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.

VIP Cutlery - Customer Support
 Email: helpdesk@vipcutlery.com
 Phone: 1800-8899-018
 Support Hours: 10 AM - 6 PM (Monday to Saturday)

Business Details:
 Hind Metal Industries
 GSTIN: 09AAEFH4441G1ZI
Moradabad, Uttar Pradesh, India

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Moradabad, Uttar Pradesh.